Q. When will the Pledge Manager be out?
A. We’ve been working on it behind the scenes already so it’s almost ready to go. As soon as we have the funds from KS we will get it out to you all. Last updated: Sun, Jun 14 2015 3:55 pm EDT
Q. Due to [Reason] I can’t back you guys as much as I would have liked, will we be able to purchase more after the kickstarter has ended?
A. Yes! We will be using the Backerkit platform which will allow you all to add on extras and pay for them through there. We may also unlock additional stretch goals AFTER the kickstarter has ended depending on how much goes through Backerkit. Last updated: Sun, Jun 14 2015 3:54 pm EDT
Q. Can I swap X, Y or Z from said pledge for something else?
A. Sadly not, the pledges are locked in as the core part of our Kickstarter campaign and were the main items we were asking to be funded. With the exception of the choice of Proteus variant, we won’t be swapping out items for other items in the pledges. Last updated: Sun, Jun 14 2015 3:54 pm EDT
Q. Do i get access to the Pledge Manager?
As long as you have pledged the £3 Recruit pledge or higher you will get access to the Pledge Manager. Last updated: Sun, Jun 14 2015 3:54 pm EDT
Q. Can we get [Insert awesome thing here] sculpted please?
A. Most likely the answer will be yes, in time! This kickstarter has provided us with a plethora of new shiny things and we will continue to get even more sculpted and into your hands. If that awesome model you wanted isn’t a part of this campaign, fear not! We’ll do out best to get it released in the near future! :) If anything is unclear, by all means take to the comments section and get in touch! Last updated: Sun, Jun 14 2015 3:55 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.